Platform / Telecaller Copilot

Telecaller Copilot Real-Time Intelligence During Every Call

Your reps are on their own during calls—fumbling for information, forgetting talk tracks, and missing opportunities. Copilot delivers customer context, property recommendations, battle cards, and next-step prompts—right when they need it.

60%
Faster Ramp-Up
25%
More Conversions
Live
Real-time Prompts
0s
Lookup Time
Telecaller Copilot
Active Call • 02:34
Listening
RK
Rajesh Kumar
99acres Hot Lead ₹1.2-1.5 Cr 3BHK, Whitefield
Positive
LIVE TRANSCRIPT
R

"Good morning Mr. Kumar, I see you were interested in 3BHK options in Whitefield..."

RK

"Yes, but I'm concerned about the pricing. It seems higher than other projects nearby."

Price Objection
R

Typing...

SUGGESTED RESPONSE

"I understand price is important. Our project includes amenities worth ₹15L that others charge extra for—club house, swimming pool, and covered parking."

BEST MATCH
Tower B, Unit 1204
3BHK • 1,450 sqft • ₹1.35 Cr
In Budget East Facing
AI-assisted
THE CHALLENGE
The Challenge

Your Reps Don't Have What They Need— When They Need It

Sales calls move fast. Customers ask questions. Objections fly. And your reps are expected to know everything about every project, every unit, every offer—while also building rapport and closing deals.

15 +
projects to master

Information Overload

Reps must know every project inside out

Impact

Reps say "I'll get back to you" instead of closing on the spot.

3-4 months
to become productive

Slow Ramp-Up

New reps take forever to get up to speed

Impact

High turnover means you're always training, never selling.

50 %
pitch variance

Inconsistent Pitches

Every rep presents the same project differently

Impact

Customers get different stories. Best practices don't spread.

8 seconds
objection window

Missed Objection Windows

Seconds to respond effectively

Impact

Hesitation kills deals. Reps panic under pressure.

4-5 tabs
open during calls

Context Switching

CRM, pricing, inventory, maps...

Impact

Distracted reps miss customer cues. Data entry suffers.

What if your reps had an expert whispering the right answer in their ear—on every single call?

How It Works

An AI Expert In Every Rep's Ear

Telecaller Copilot listens to calls in real-time and surfaces relevant information exactly when needed. It's like giving every rep years of experience—instantly.

01

Copilot Activates

When a call connects, Copilot automatically pulls up customer history, previous interactions, and relevant context.

Instant
02

Real-Time Listening

Copilot transcribes the conversation live, understanding what the customer is asking and what objections are being raised.

Real-time
03

Contextual Assistance

Based on what's being discussed, Copilot surfaces battle cards, property details, pricing, and suggested responses.

Within seconds
04

Property Matching

When customer mentions preferences, Copilot instantly suggests matching properties from inventory with key selling points.

Real-time
05

Guided Closing

Copilot prompts reps on next steps: schedule site visit, send brochure, arrange callback. Never lose momentum.

Throughout call
The Experience

Everything Your Rep Needs—One Screen

Telecaller Copilot
Connected
Call Duration: 03:42
CUSTOMER CONTEXT Hot Lead
RK
Rajesh Kumar
99acres • 2 previous calls
Budget ₹1.2 - 1.5 Cr
Configuration 3BHK
Location Whitefield
Timeline 3 months
Decision Maker Yes
LIVE SENTIMENT
Positive High interest

Customer is engaged and asking detailed questions about amenities.

LIVE TRANSCRIPT
REP

"Good morning Mr. Kumar, I see you were interested in 3BHK options in Whitefield. How can I help you today?"

00:12
RK

"Yes, I wanted to know more about your Whitefield project. What's the current pricing for a 3BHK?"

00:28
REP

"Our 3BHK units in Tower B range from ₹1.25 Cr to ₹1.45 Cr depending on the floor and facing. They're between 1,400 to 1,550 sqft."

00:45
RK

"That seems a bit expensive compared to other projects in the area..."

01:02
OBJECTION DETECTED
REP

Responding...

BATTLE CARD: PRICE OBJECTION

Suggested Response:

"I understand price is a key factor. Let me share what makes our project unique—our amenities package alone is worth ₹15L more than comparable projects: Olympic-size pool, fully-equipped gym, and covered parking for 2 cars included."

RECOMMENDED PROPERTY
Tower B, Unit 1204
3BHK • 1,450 sqft • 12th Floor
₹1.35 Cr
East Facing Garden View In Budget
TALK TRACK
Greet & confirm interest
Share pricing details
Handle objection
Present USPs
Schedule site visit
Customer Context

Know who you're talking to

Live Transcript

Track conversation flow

Smart Prompts

Never be stuck for words

Property Match

Right property, instantly

Quick Actions

One-click next steps

Features

Everything to Make Every Rep Your Best Rep

Eight powerful capabilities working together to transform every sales conversation.

Live Conversation View

See the conversation unfold in real-time with automatic speaker identification. Never miss what the customer said.

Full context, no note-taking

Know Before You Speak

Complete customer history, preferences, and previous interactions displayed before the call even starts.

Personalized from word one

Objection Handling Playbooks

When Copilot detects "too expensive" or "not ready", it instantly surfaces proven response strategies.

Handle any objection confidently

AI-Powered Matching

Based on budget, location, and preferences mentioned during calls, Copilot suggests best-fit properties instantly.

Right property, right moment

Never Miss a Point

Visual checklist of key points to cover. Copilot highlights what's been discussed and what's still pending.

Consistent, complete pitches

Stay RERA Compliant

Automatic reminders for required disclosures, prohibited claims, and regulatory statements.

Zero compliance risk

Read the Room

Real-time sentiment analysis shows how the customer is feeling. Know when to push, pause, or pivot.

Emotional intelligence, augmented

Act Without Breaking Flow

Schedule visits, send brochures, update CRM—all with single clicks. Stay in conversation mode.

Momentum maintained
Use Cases

From Day One to Deal Won

How teams are using Telecaller Copilot to transform their sales performance.

Result 60% faster ramp-up

Productive in Weeks, Not Months

New reps take 3-4 months to learn all projects, handle objections, and become productive.

Solution

Copilot provides real-time guidance, so new reps can handle calls confidently from day one. Battle cards and property info are always at hand.

15+
Result Accurate every call

Master Every Project Instantly

Reps juggling 15+ projects can't remember details of each during fast-paced calls.

Solution

Copilot surfaces relevant project details based on customer preferences. Rep doesn't need to memorize—just recommend.

Result 25% more conversions

Turn "No" Into "Yes"

Reps freeze when customers raise objections. Window to respond effectively is just seconds.

Solution

Copilot detects objections in real-time and surfaces battle cards with proven responses. Rep stays confident and in control.

Result Higher premium conversion

VIP Treatment, Automated

High-value leads expect personalized, informed conversations. Generic pitches lose them.

Solution

Copilot ensures rep has full context, relevant properties, and VIP treatment prompts for high-score leads.

Result 100% compliance

Right Disclosures, Every Call

RERA requires specific disclosures. Reps forget. Legal risk builds.

Solution

Copilot prompts reps to make required disclosures at appropriate points in the conversation. Compliance becomes automatic.

Result Consistent quality

Coach Without Being There

Managers can't sit with every rep. Remote teams are hard to monitor.

Solution

Copilot guides reps in real-time. Managers can review transcripts and Copilot interaction later.

Why Telecaller Copilot?

Beyond Basic Dialers and CRM Pop-Ups

See why AI-powered real-time assistance outperforms traditional tools.

Capability
Basic Dialer
CRM Screen Pop
Telecaller Copilot
Customer Context None Static history Dynamic + interpreted
Real-Time Guidance
Live prompts & battle cards
Property Matching Manual search Manual search AI-powered, automatic
Objection Detection
Real-time, with responses
Compliance Prompts
Automatic triggers
Sentiment Analysis
Live tracking
Talk Track Guidance
Visual checklist
Learning Curve Low Low Near-zero (it guides you)
Telecaller Copilot:
The only solution that actively guides your reps through every conversation.
Results

Measurable Impact on Rep Performance

Real results from teams using Telecaller Copilot.

New Rep Ramp-Up
60% faster
Before
3-4 months
After
4-6 weeks

New reps become productive in weeks, not months.

"I'll get back to you"
3x reduction
Before
35 %
After
<10 %

Answer questions on the spot, close on the call.

Objection Conversion
2x+ improvement
Before
20 %
After
45 %

Turn objections into opportunities.

Talk Track Adherence
Near-complete
Before
50-60 %
After
90+ %

Every pitch covers every key point.

Compliance Disclosure
Full coverage
Before
70 %
After
100 %

Zero compliance gaps or regulatory risk.

Average Handle Time
Optimized
Before
Varies
After
Efficient

Right conversations, right duration.

"Our new reps are now productive in weeks instead of months. They handle objections confidently because Copilot gives them the right response at the right moment. It's like having our best closer whispering in every rep's ear."

VP
VP, Sales Operations
Leading Real Estate Developer
Integrations

Works Within Your Existing Workflow

Copilot connects seamlessly with the tools your team already uses.

Telephony

Phone systems
Ex
Exotel
MC
MCube
Kn
Knowlarity
Oz
Ozonetel
Browser-based

CRMs

Customer data
SF
Salesforce
HS
HubSpot
Zo
Zoho CRM
FS
Freshsales
SD
Sell.Do

Knowledge

Content sources
Zetta Knowledge Hub
GD
Google Drive
SP
SharePoint
{ }
Custom APIs

Communication

Outreach channels
WA
WhatsApp Business
Gm
Gmail
Ol
Outlook
SMS Gateways
Getting Started

Live in Days, Not Months

A streamlined deployment process gets your team up and running quickly.

1
Day 1

Connect Telephony

Integrate with your existing phone system. We support all major providers.

2
Days 2-3

Sync Knowledge

Import project details, pricing, inventory, and FAQs into Knowledge Hub.

3
Days 4-5

Configure Battle Cards

Set up objection handling playbooks and talk track checklists.

4
Days 6-7

Train & Launch

Brief training for reps (30 minutes). Go live with real calls.

5
Week 2+

Optimize

Review usage data. Refine prompts and battle cards based on what works.

Typical deployment: 7 days to first live call
Start Your Deployment
FAQ

Frequently Asked Questions

Everything you need to know about Telecaller Copilot.

Copilot can be displayed alongside your existing CRM or dialer. Most reps use a split-screen setup or second monitor. The interface is designed to be glanceable—key information stands out without demanding constant attention.

Copilot uses real-time transcription combined with AI analysis to understand conversation context. It matches customer statements against your knowledge base, objection library, and sales playbook to surface relevant guidance.

Think of Copilot as training wheels that never come off—but also never slow you down. Even experienced reps benefit from instant access to information. New reps learn faster by seeing what good responses look like in real-time.

Copilot supports 12+ Indian languages including English, Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, and Gujarati. It handles code-switching naturally—perfect for the way real conversations flow.

AI Voice Agent makes calls autonomously without human involvement. Telecaller Copilot assists human reps during their calls. Use AI Voice Agent for high-volume qualification; use Copilot to make your human reps more effective on complex conversations.

Yes. You define your own objection responses, talk tracks, and compliance requirements. Copilot adapts to your sales methodology, not the other way around. Your best practices become everyone's best practices.

Absolutely. Copilot activates on any call—inbound or outbound. Customer context is pulled as soon as the call connects, so your rep is ready from the first hello.

Ready to Give Every Rep
an AI Expert?

See Telecaller Copilot guide a real sales call. Watch how real-time prompts, battle cards, and property matching work together to close deals.

Or talk to our sales team
7-day deployment
No code changes
12+ Indian languages
Dedicated support