Meet Leads Where They Are. Every Channel. Every Time.
Unified phone, WhatsApp, SMS, and email orchestration—all from one platform.
Today's real estate buyer doesn't wait by the phone. They browse listings at midnight, message on WhatsApp during lunch, and expect instant responses everywhere. Zetta's Omnichannel Outreach unifies every communication channel into one intelligent platform—so your team never misses a beat.
Leads Expect Instant, Everywhere.
You're Struggling to Keep Up.
While leads hop between channels expecting instant responses, your team juggles multiple tools and loses context with every switch.
Prefer WhatsApp Over Calls
Teams stuck on phone-only outreach miss the majority of engagement opportunities
Cross-Channel Follow-up Delay
By the time you reach them on their preferred channel, they've moved on to competitors
Different Tools per Channel
Context scattered across platforms, reps switching between apps constantly
Visibility into Preferences
No data on which channel works best for which lead segment—pure guesswork
Messages Go Unanswered Due to Wrong Timing
Sending WhatsApp at 2 AM or calling during work hours kills response rates. Without smart scheduling, every message is a shot in the dark.
Result: Lost leads, frustrated reps, and competitors who respond faster win the deal.
One Platform. Four Channels. Zero Switching.
Zetta brings phone calls, WhatsApp, SMS, and email into a single unified inbox. AI automatically determines the best channel, optimal timing, and perfect message for each lead.
Unified Inbox
ALL-IN-ONEAll conversations—voice, WhatsApp, SMS, email—appear in one timeline. Reps see the full context without switching apps. No more "let me check the other system."
AI Channel Selection
SMARTZetta's AI analyzes lead behavior, preferences, and response patterns to recommend the optimal channel for each outreach. No more guessing—data drives every decision.
Smart Timing
ML-POWEREDMachine learning determines when each lead is most likely to respond based on their historical engagement patterns. Send messages when they'll actually be read.
Seamless Handoffs
AUTOMATICWhen a WhatsApp conversation needs a call, or an email needs follow-up, transitions are automatic with full context preserved. No information lost, no repetition for leads.
Every Channel. Optimized.
Intelligent Voice Outreach
Cloud telephony with AI-powered dialing, call routing, and real-time assistance. Click-to-call from any record, automatic call logging, and seamless recording.
- Auto-dialer with predictive algorithms
- IVR integration for lead routing
- Click-to-call from CRM
- Automatic call recording & transcription
- Real-time sentiment detection
predictive dialing
Lead mentioned budget range 1.2-1.5 Cr. Interested in 3BHK Whitefield.
Everything You Need for True Omnichannel
Unified Conversation Inbox
All channels in one timeline. See complete lead history regardless of how they contacted you—phone, WhatsApp, SMS, or email.
AI Channel Selection
Let AI determine the best channel for each lead based on their behavior, preferences, and historical response rates.
Smart Send Scheduling
AI analyzes engagement patterns to schedule messages when leads are most likely to respond. No more 2 AM WhatsApp blasts.
Message Template Library
Pre-approved templates for every scenario—qualification questions, property sharing, site visit confirmations, follow-ups—all compliant.
Seamless Channel Switching
Start on WhatsApp, continue on call, follow up via email—all with context preserved. Reps never lose the thread.
Contact Preference Tracking
Automatically learn and respect how each lead prefers to communicate. Some prefer calls, others WhatsApp—Zetta remembers.
Multi-Channel Sequences
Create automated sequences that span channels. WhatsApp first, then SMS if no response, then call—all on autopilot.
Channel Performance Analytics
See which channels perform best for which segments. Optimize your communication strategy with real data.
How Top Developers Use Omnichannel
Instant Lead Response
Portal lead comes in at 11 PM
Calling at night is inappropriate, email won't be seen
AI sends personalized WhatsApp with property details, schedules call for next morning
Site Visit Confirmation
50 site visits scheduled for weekend
High no-show rates, manual reminder calls take hours
Automated sequence: WhatsApp 24h before, SMS morning of, call 1 hour before
Document Collection
Need KYC documents from 100 buyers
Phone calls ineffective for document sharing
WhatsApp request with easy reply, email backup, SMS reminder
Nurture Re-engagement
Cold leads sitting in CRM for 3 months
Calling feels intrusive, emails ignored
Personalized WhatsApp with new project updates, gentle re-qualification
Payment Reminders
EMI due dates approaching for 500 buyers
Sensitive topic, needs professional but persistent communication
Email statement, SMS reminder, WhatsApp payment link
Channel Partner Updates
New inventory released, need to inform 200 CP partners
Partners prefer different channels, bulk calls impossible
WhatsApp broadcast for quick updates, email with detailed collateral, SMS for urgent pricing
Single Channel vs. Omnichannel
The numbers speak for themselves. See how omnichannel transforms every metric that matters.
Real metrics from Zetta customers who switched from phone-only to omnichannel outreach.
The Omnichannel Advantage
Before & After Zetta
Frequently Asked Questions
Everything you need to know about omnichannel outreach
Ready to Reach Every Lead
on Their Terms?
Stop losing leads because you couldn't reach them on their preferred channel. Zetta's Omnichannel Outreach ensures every lead gets the right message, on the right channel, at the right time.