Call Intelligence
Every Call Analyzed.
Every Insight Extracted.
Every Rep Improved.
You can't improve what you can't measure. Call Intelligence automatically transcribes, analyzes, and scores 100% of your sales calls. No more sampling. No more guesswork. Know exactly what's being said, what's working, and where your team needs coaching.
[REP] I understand you're looking at the 3BHK in Whitefield...
[LEAD] Yes, what's the current pricing for Tower B?
You're Flying Blind on
90% of Your Calls
Most real estate sales teams have no idea what's actually happening on their calls. The few they review don't tell the full story.
Sample-Based Auditing
of calls are manually reviewed
Impact: You're making decisions based on a tiny, often unrepresentative sample.
Delayed Feedback
before coaching reaches reps
Impact: Bad habits become ingrained. Deals are lost before anyone notices.
Subjective Scoring
variance between auditors on same call
Impact: Inconsistent quality standards. Reps don't know what "good" looks like.
Missing Information
of key customer info never reaches CRM
Impact: Budget, preferences, objections lost. Follow-ups lack context.
Compliance Risk
potential RERA penalty per violation
Impact: Mis-selling, undisclosed terms, or false promises go undetected.
What if you could analyze every call, extract every insight, and coach every rep—automatically?
Complete Visibility Into
Every Conversation
Call Intelligence processes every call in real-time, turning raw audio into actionable insights. Transcription, analysis, scoring, and reporting—all automated.
Call Capture
Every inbound and outbound call is captured automatically through your existing telephony system. No manual intervention required.
REP: Good morning, this is Raj from Zetta Properties...
LEAD: Hi, I saw your listing for the 3BHK in Whitefield...
AI Transcription
Calls are transcribed with speaker separation and timestamps. Supports 12+ Indian languages with automatic language detection.
Deep Analysis
AI analyzes conversation for sentiment, intent, objections, commitments, and key information. Real estate-specific patterns recognized automatically.
Multi-Dimensional Scoring
Each call scored across three dimensions: Call Quality, Lead Quality, and Rep Performance. Customizable rubrics for your standards.
Actionable Outputs
Key insights pushed to CRM. Coaching alerts sent to managers. Compliance flags raised immediately. Reports generated automatically.
Not Just Call Quality—
Complete Intelligence
Most call analytics tools give you one score. Zetta gives you three—because a great call with an unqualified lead is still a wasted opportunity.
Call Quality Score
How well was the call executed?
Lead Quality Score
Is this lead worth pursuing?
Rep Performance Score
How skilled is the sales rep?
Why Three Dimensions Matter
A perfect call (Call Score: 100) with an unqualified lead (Lead Score: Cold) is a waste of your best rep's time. A hot lead (Lead Score: Hot) handled poorly (Rep Score: 50) is a missed opportunity. Only when all three dimensions align do you maximize conversion.
Call Intelligence helps you understand which calls had which leads handled by which reps—so you can optimize every variable.
Everything You Need for
Complete Call Visibility
100% Coverage
Every single call transcribed and analyzed. No sampling, no selection bias.
12+ Languages
Tamil, Hindi, Telugu, Kannada, Malayalam & more. Natural code-switching support.
Speaker Separation
AI separates rep and customer speech for accurate talk-time and sentiment analysis.
Auto-Extract Data
Budget, preferences, objections auto-extracted and pushed to CRM. Zero manual entry.
Sentiment Tracking
Real-time sentiment analysis throughout the call. Know when interest peaks or frustration builds.
Compliance Monitor
RERA compliance detection. Required disclosures flagged. Zero mis-selling risk.
Custom Rubrics
Define your own scoring criteria, weightings, and thresholds. Scores that match your playbook.
Coaching Alerts
Managers notified when reps struggle. Specific coaching recommendations based on data.
From Insights to Action
Quality Assurance at Scale
100% QA without 100% effort
QA team can only review a fraction of calls. Bad patterns slip through.
Call Intelligence scores every call automatically. QA reviews only flagged calls.
Rep Performance Management
Data-driven coaching
Managers don't know which reps need help or what specific skills to develop.
Rep Scores identify struggling reps. Call analysis pinpoints exact skill gaps.
Lead Prioritization
Focus on high-intent leads
Reps treat all leads equally, wasting time on unqualified prospects.
Lead Scores automatically prioritize follow-ups. Hot leads get immediate attention.
Compliance & Risk
Zero tolerance for mis-selling
One compliance violation can mean RERA penalties and reputation damage.
Every call monitored for required disclosures. Violations flagged immediately.
Playbook Optimization
Know what actually works
You have a sales playbook, but don't know if reps follow it or if it works.
Track talk track adherence, correlate with outcomes, identify winning approaches.
Customer Voice Insights
Hear what customers really think
Customer feedback is filtered through reps. Raw objections go unheard.
Aggregate objection analysis reveals what customers really worry about.
Insights That Drive Action
Pre-built reports and dashboards that answer your most critical questions—without waiting for analysts.
Team Performance
Real-time view of team and individual scores, call volumes, and week-over-week trends.
Quality Trends
Track quality metrics over time. Identify improvements and catch regressions early.
Lead Intelligence
Aggregate insights about lead quality, common objections, and conversion patterns.
Coaching Opportunities
Identifies specific reps and skills that need attention with actionable recommendations.
Compliance Audit
Complete audit trail for regulatory compliance. Disclosure completion and violation flags.
Want to see sample reports with your own data?
Schedule a DemoCall Intelligence vs Manual QA
Call Intelligence doesn't replace your QA team—it amplifies them. Same headcount, 10x more coverage.
Measurable Impact on Sales Performance
Before Call Intelligence, we were reviewing maybe 5% of our calls. Now we have visibility into every conversation. We caught a compliance issue in the first week that would have cost us lakhs. More importantly, our new reps are ramping up in half the time because we can give them targeted coaching based on actual data, not gut feel.
Frequently Asked Questions
Our transcription achieves 95%+ accuracy for clear audio in supported languages. Accuracy may vary with poor audio quality, heavy background noise, or very strong regional accents. We continuously improve our models with real-world data.
Transcription and basic analysis complete within minutes of call end. Full scoring and insights are available within 15-30 minutes for most calls. Critical compliance flags surface in real-time.
Yes. You define your own rubrics, weightings, and thresholds for all three scoring dimensions. We help you set up criteria that match your sales playbook and quality standards—not the other way around.
Call Intelligence integrates with all major Indian telephony providers including Exotel, MCube, Knowlarity, Ozonetel, plus custom SIP implementations. If you can record calls, we can analyze them.
All recordings and transcripts are encrypted at rest and in transit. Data residency options available for India. Access controls ensure only authorized users see sensitive data. We're SOC 2 Type II certified.
Our AI handles code-switching naturally. If a customer switches from English to Hindi mid-sentence, transcription continues seamlessly with proper language tagging. This is crucial for Indian real estate conversations.
Yes. While scores and transcripts provide quick insights, full recordings are available for deep-dive review. Search and filter by score, rep, date, or flagged issues to find exactly what you need.
Still have questions? We're happy to help.
Contact Our Team
Ready to See What's Really
Happening on Your Calls?
Get complete visibility into every sales conversation. Stop guessing. Start knowing.