100% Call Coverage. Zero Blind Spots.
AI-powered quality assurance that reviews every call, scores every conversation, and identifies every coaching opportunity.
Call Analysis
Live QA scoring
AI Insight
Strong qualification skills. Recommend focusing on clearer closing statements.
You're Missing 95% of What's Happening on Calls.
Manual QA reviews 5% and misses 95% of problems. You can't improve what you can't measure.
Of Calls Reviewed
In typical QA sampling, only 5% of calls get reviewed
95% of problems go completely undetected
Feedback Delay
Typical delay between call and QA feedback reaching reps
Reps repeat mistakes for days before correction
Scoring Variance
QA scoring varies by 40% between different reviewers
Inconsistent feedback, disputed evaluations
Systematic Monitoring
Zero systematic compliance monitoring across all calls
Regulatory risk from undetected violations
QA Analyst to Rep Ratio
One QA analyst required for every 50 reps—and still only covers 5%
Every Call Reviewed. Every Issue Caught.
Zetta's QA solution analyzes 100% of calls automatically. AI scores against your criteria, identifies compliance violations, detects sentiment shifts, and surfaces the specific coaching opportunities each rep needs.
Record & Transcribe
All calls recorded and transcribed in real-time with speaker identification.
AI Analysis
AI evaluates script adherence, objection handling, compliance, and sentiment.
Auto-Scoring
Every call receives consistent, objective score based on your defined criteria.
Issue Flagging
Compliance violations, angry customers, and missed opportunities flagged instantly.
Coaching Insights
AI identifies patterns per rep—specific weaknesses and recommended training.
Comprehensive Call Scoring
Every call scored across 6 dimensions totaling 100 points. Customizable to match your sales process.
Opening
- Professional greeting
- Name verification
- Call purpose stated
- Permission to proceed
Qualification
- Budget qualification
- Timeline identification
- Decision maker confirmation
- Requirements gathering
Product Knowledge
- Accurate information
- Feature-benefit connection
- Objection handling
- Competitor differentiation
Sales Process
- Need identification
- Solution presentation
- Urgency creation
- Clear next steps/CTA
Compliance
- RERA mentions (when required)
- No false promises
- Proper disclosures
- DND adherence
Communication
- Talk-to-listen ratio
- Professional language
- Active listening
- Appropriate tone
All criteria are customizable to match your sales process and quality standards.
Everything You Need for Complete Call Quality Control
From automatic analysis to actionable insights, our QA platform gives you full visibility into every conversation across your team.
100% Call Analysis
Every call automatically recorded, transcribed, and analyzed. No sampling, no gaps—complete visibility.
Real-Time Issue Alerts
Instant notifications for compliance violations, angry customers, and missed opportunities as they happen.
Customizable Scorecards
Build scoring frameworks that match your sales process. Weight criteria, define benchmarks, set thresholds.
Sentiment Detection
AI detects customer mood shifts, frustration signals, and buying intent throughout every conversation.
Compliance Monitoring
RERA disclosures, DNC verification, and regulatory requirements automatically checked on every call.
Rep Coaching Insights
AI identifies specific weaknesses per rep with targeted training recommendations and improvement tracking.
Team Trend Analysis
Aggregate patterns across your team. Spot systemic issues, track improvements, and benchmark performance.
Scoring Calibration
AI scoring stays consistent across all calls. No reviewer bias, no mood variations—objective evaluation.
Every Compliance Check. Every Call. Automatically.
Never worry about compliance violations slipping through. Our AI monitors every call against regulatory requirements and your internal policies—in real-time.
RERA Compliance
Real Estate Regulatory Authority requirements
Communication Compliance
Calling regulations and consent
Sales Practice Compliance
Ethical sales and customer protection
Recording Compliance
Data protection and consent
Real-World Applications. Real Results.
See how sales teams use Zetta's QA to transform their operations, from full team coverage to targeted coaching.
Full Team Coverage
Monitor every call from every rep. No more random sampling that misses 95% of issues. Equal visibility across your entire team.
Compliance Audit Readiness
Every call monitored against RERA and regulatory requirements. Complete audit trail with timestamped compliance checkpoints.
Targeted Coaching
AI identifies specific skill gaps per rep. No more generic training—each rep gets personalized improvement plans based on actual calls.
New Rep Ramp-Up
Accelerate new hire training with AI feedback on every call from day one. Real-time guidance cuts time-to-productivity in half.
Customer Complaint Prevention
Detect frustrated customers before they escalate. Sentiment analysis flags at-risk calls for immediate manager intervention.
Best Practice Identification
AI finds what your top performers do differently. Extract winning talk tracks and objection responses to train the entire team.
Numbers That Speak for Themselves
Real estate teams using Zetta's QA see measurable improvements within weeks, not months.
Before & After Zetta QA
The transformation teams experience
| Metric |
Before
|
After
|
Impact |
|---|---|---|---|
| Call Coverage | 5% | 100% | +1,900% |
| Feedback Speed | 3 days | Real-time | Instant |
| Scoring Consistency | 40% variance | 0% variance | Consistent |
| Compliance Monitoring | Manual spot-check | 100% automated | Full coverage |
| Rep Improvement Time | 8-12 weeks | 4-6 weeks | 40% faster |
| QA Cost per Call | High | 80% lower | 5x savings |
Teams typically see full ROI within 30 days of implementation
Stop Guessing About Call Quality.
Join leading real estate teams using AI to review 100% of calls, score consistently, and coach effectively. See why manual QA sampling is obsolete.
Trusted by leading real estate developers
Enterprise-grade security • SOC 2 Type II compliant • RERA-ready