Privacy Policy

Zetta Technologies Pvt. Ltd. ("Zetta", "we", "us", or "our") is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered real estate CRM platform and related services.

By using Zetta's services, you consent to the data practices described in this policy. If you do not agree with our policies, please do not access or use our services.

1. Information We Collect

1.1 Information You Provide

• • Account Information: Name, email address, phone number, company name, job title, and password when you create an account.
• • Lead Data: Information about your leads and customers that you input into our CRM system.
• • Communication Data: Call recordings, transcripts, chat messages, and email communications processed through our platform.
• • Payment Information: Billing address and payment details (processed securely through our payment partners).

1.2 Information Collected Automatically

• • Usage Data: Information about how you interact with our platform, including features used, pages visited, and actions taken.
• • Device Information: Browser type, operating system, IP address, and device identifiers.
• • Cookies and Tracking: We use cookies and similar technologies to enhance your experience and collect analytics data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• • To provide, operate, and maintain our CRM platform and services
• • To process AI-powered lead qualification, call intelligence, and analytics
• • To personalize your experience and provide relevant recommendations
• • To process payments and manage billing
• • To communicate with you about updates, features, and support
• • To improve our platform through analytics and user feedback
• • To ensure security and prevent fraud
• • To comply with legal obligations

3. AI and Data Processing

Zetta uses artificial intelligence and machine learning to power features like:

• • AI Voice Agent: Automated call handling and lead qualification
• • Call Intelligence: Call transcription, sentiment analysis, and quality scoring
• • Predictive Analytics: Lead scoring and conversion predictions

All AI processing is performed securely, and your data is used only to provide services to you. We do not use your proprietary business data to train models that benefit other customers.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• • Service Providers: With trusted third-party vendors who assist in operating our platform (cloud hosting, payment processing, analytics).
• • Integration Partners: When you connect third-party services (telephony, marketing tools) through our integrations.
• • Legal Requirements: When required by law, court order, or government authority.
• • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We never sell your personal data to third parties.

5. Data Security

We implement industry-standard security measures to protect your data:

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination:

• • Lead and customer data is deleted within 30 days upon request
• • Call recordings are retained for 90 days, then permanently deleted
• • Billing records are retained for 7 years as required by law
• • Anonymized analytics data may be retained indefinitely

7. Your Rights

You have the following rights regarding your personal data:

• • Access: Request a copy of the personal data we hold about you
• • Rectification: Request correction of inaccurate or incomplete data
• • Erasure: Request deletion of your personal data
• • Export: Request your data in a portable format
• • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@zetta.tech

8. Cookies

We use cookies and similar tracking technologies to collect information and improve our services. You can control cookies through your browser settings. Types of cookies we use:

• • Essential: Required for platform functionality
• • Analytics: Help us understand usage patterns
• • Preferences: Remember your settings and preferences

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: