Platform / Capabilities / CRM

CRM & Lead Management

Every Lead. Every Touchpoint. Complete Visibility.

Real estate sales is a relationship business—but you can't manage relationships you can't see. Zetta's CRM gives you a unified view of every lead, every interaction, and every opportunity. From portal inquiry to booking, track the complete journey with AI-enhanced insights.

Unified
Lead Database
Complete
History
AI-Powered
Lead Scoring
Pipeline
Visibility

Lead Pipeline

Real-time overview

Live
847
New Leads
312
Qualified
89
Site Visits
Recent Leads
RK
Rajesh Kumar
99acres • 3BHK • Whitefield
Hot
PS
Priya Sharma
Website • 2BHK • Sarjapur
Warm
AM
Ankit Mehta
MagicBricks • 4BHK • HSR
Hot
100%
Capture Rate
<60s
Response
2.5x
Conversion
Auto-Capture
AI Scoring
Scroll to explore
The Challenge

Your Leads Are Scattered. Your Pipeline Is a Black Box.

Most real estate sales teams struggle with fragmented data, incomplete histories, and pipeline visibility that's more wishful thinking than reality.

4-5

different systems where lead data lives

Portal leads in one place, walk-ins in another, referrals in spreadsheets. No single view of your customers.

60%

of lead interactions are never logged

Rep calls a lead with no idea what was discussed before. Customer repeats themselves. Trust breaks down.

2+

hours per rep per day on CRM updates

Time spent typing, not talking. And the data is still incomplete or outdated.

40%

variance between forecasted and actual bookings

Sales leaders can't plan. Targets missed. Resources misallocated. Every forecast is just guesswork.

25%

of leads fall through the cracks

No follow-up. No reminder. Opportunity lost forever. Revenue walking out the door.

What if every lead, every interaction, and every opportunity was automatically captured and intelligently organized?

See the solution
How It Works

One Platform. Complete Lead Intelligence.

Zetta CRM is purpose-built for real estate. It captures leads from every source, enriches them with AI insights, and gives you the pipeline visibility you need to hit targets consistently.

Unified Lead Database

All Leads, One Place

Leads from portals, website, walk-ins, referrals, campaigns, and channel partners—all automatically captured in a single database with source attribution.

99acres MagicBricks Website Walk-ins +More

Interaction Timeline

Complete Conversation History

Every call, email, WhatsApp message, site visit, and note—automatically logged and organized. Full context at a glance for seamless follow-ups.

Calls WhatsApp Email Site Visits Notes

AI Lead Scoring

Know Who's Ready to Buy

AI analyzes behavior, engagement, and conversation signals to score leads automatically. Focus on hot prospects, nurture warm ones.

Hot (80-100)
Warm (60-79)
Cold (0-59)

Pipeline Management

Visual Sales Pipeline

Drag-and-drop pipeline stages. See deals by value, probability, and timeline. Forecast with accuracy and predictability.

100%
Lead Capture
<60s
Response Time
85%+
Forecast Accuracy
90%
Time Saved
Lead Capture

Capture Every Lead, Automatically

Leads come from everywhere. Zetta captures them all without manual effort—complete with source attribution and instant routing.

Property Portals

Real-time API Integration

Direct API integration pulls leads in real-time. Name, contact, project interest, budget, configuration—all captured within seconds of submission.

99acres MagicBricks Housing.com PropTiger
Leads in CRM within seconds

Website Forms

JavaScript Snippet

Contact forms, brochure downloads, callback requests, chatbot conversations. All form fields plus page visited, referral source, and device info.

Contact Forms Brochures Callbacks Chatbot
Real-time capture with UTM tracking

Walk-Ins

Mobile App / Tablet

Rep enters basic details via mobile app or tablet at site office. System enriches automatically with visit notes and photos.

Contact Info Interest Visit Notes Photos
Instant entry during registration

Phone Inquiries

Auto-Logging from Telephony

Calls to tracking numbers create or update lead records. Caller ID, call recording, AI transcription and summary—all captured automatically.

Caller ID Recording Transcript Summary
Lead created when call connects

Referrals & Partners

Partner Portal / Tracking Links

Unique tracking enables source attribution. Referrer details, commission tracking, and lead info all captured with instant attribution.

Referrers CP Portal Commission Attribution
Instant attribution & tracking

Marketing Campaigns

UTM + Direct Integrations

Facebook, Google, Instagram, email, SMS. Campaign, ad set, creative, cost data—all captured with full attribution for ROI tracking.

Facebook Google Instagram Email
Real-time with campaign attribution

Zero manual entry. Every lead captured automatically with full source attribution and instant routing to the right rep.

Lead Scoring

AI That Knows Who's Ready to Buy

Not all leads are equal. Zetta's AI analyzes multiple signals to score leads, so your team focuses effort where it matters most.

Behavioral Signals

  • Website engagement (pages, time, frequency)
  • Email open and click rates
  • Brochure downloads
  • Response speed to outreach
High engagement = higher score

Conversation Signals

  • Budget clarity and alignment
  • Timeline urgency
  • Decision-maker identification
  • Buying intent phrases
Clear intent = higher score

Demographic Fit

  • Budget match to inventory
  • Location alignment
  • NRI status (if applicable)
  • Past purchase history
Better fit = higher score

Engagement Recency

  • Days since last interaction
  • Response to recent outreach
  • Site visit completion
  • Follow-up engagement
Recent engagement = higher score

Lead Score Categories

Automatic prioritization for your team

Hot
Score: 80-100
45%
Conversion

Ready to buy, high intent. Immediate senior rep attention.

Warm
Score: 60-79
25%
Conversion

Interested, needs nurturing. Regular follow-up, site visit push.

Cool
Score: 40-59
10%
Conversion

Some interest, not ready. Nurturing sequence, monthly check-in.

Cold
Score: 0-39
3%
Conversion

Low intent or poor fit. Automated nurturing, re-engage later.

Scores update in real-time as new signals are detected
Pipeline

See Your Revenue Before It Happens

Visual pipeline management that turns chaos into predictability. Know exactly where every deal stands and what's coming next.

Sales Pipeline

Drag-and-drop Kanban view

Total Pipeline Value
₹24.7 Cr
Weighted Value
₹8.2 Cr
New Lead
847
RK
Rajesh Kumar
3BHK • ₹1.2 Cr
PS
Priya Sharma
2BHK • ₹85 L
+845 more
Contacted
423
AM
Ankit Mehta
4BHK • ₹2.5 Cr
+422 more
Qualified
312
NP
Neha Patel
3BHK • ₹1.8 Cr
+311 more
Site Visit
89
SK
Suresh Kumar
Villa • ₹4.2 Cr
+88 more
Negotiation
34
VR
Vikram Reddy
Penthouse • ₹6.5 Cr
Hot Deal
+33 more
Won
12
Arun Joshi
₹1.5 Cr • Booked
+11 more
Avg. Days in Pipeline
32 days
Stage Conversion
68%
Win Rate
35%
Forecast Accuracy
85%

Customizable Stages

Add, remove, rename stages to match your sales process exactly.

Drag-and-Drop Kanban

Move deals between stages with simple drag-and-drop. Visual and intuitive.

Weighted Pipeline

Auto-calculated probability based on stage and score. Accurate forecasting.

AI Forecasting

AI adjusts probabilities based on actual conversion patterns. Predictable revenue.

Features

CRM That Works For Real Estate

Purpose-built features that eliminate manual work and keep your team focused on closing deals.

Auto-Capture

Leads from all sources automatically flow into CRM. No copy-paste. No missed leads.

100% lead capture

Smart Deduplication

AI identifies and merges duplicate leads across sources. One customer, one profile.

Clean database, no confusion

Auto-Assignment

Rules-based or round-robin assignment. Route by project, source, location, or rep capacity.

Fair distribution, fast response

Activity Auto-Logging

Calls, emails, and WhatsApp automatically logged. AI generates summaries. Reps just sell.

Complete history, zero data entry

Task Management

Create tasks manually or automatically. Reminders via push, email, or WhatsApp. Overdue alerts.

Nothing falls through cracks

Team Collaboration

Internal notes, @mentions, handoff summaries. Any rep can pick up where another left off.

Seamless handoffs

Mobile CRM

iOS and Android apps with full functionality. Update on the go. Work from anywhere.

Field-ready sales team

Custom Fields

Add custom fields for your specific data needs. Dropdowns, dates, numbers—any format.

Flexible data model
8
Core Features
Zero
Manual Entry
100%
Activity Capture
Mobile
Ready
Use Cases

From Lead Chaos to Sales Machine

Real transformations from real estate teams who switched to Zetta CRM.

01

All Leads, One View

Challenge:

Leads from 6+ sources scattered across systems. Reps don't know what they have.

Solution:

Zetta captures all leads automatically with source attribution. One unified database.

100% lead visibility
02

First Response in 60 Seconds

Challenge:

Leads wait hours for response. Competitors call first.

Solution:

Auto-assignment + AI Voice Agent = instant response. Hot leads flagged for human follow-up.

30x faster response
03

Predict Revenue Accurately

Challenge:

Sales forecasts are guesswork. Leaders can't plan.

Solution:

AI-weighted pipeline with historical accuracy adjustment. Visual forecast dashboard.

40% more accurate
04

Selling, Not Typing

Challenge:

Reps spend 2+ hours daily on CRM updates. Time lost.

Solution:

Auto-logging eliminates manual data entry. AI summaries replace note-taking.

25% more selling time
05

Revive Lost Opportunities

Challenge:

Old leads forgotten. No systematic re-engagement.

Solution:

Stale lead identification + automated nurturing sequences. AI detects renewed interest.

15% leads reactivated
06

Know What's Working

Challenge:

No visibility into rep activities and effectiveness.

Solution:

Activity tracking, conversion metrics, and performance dashboards by rep.

Data-driven coaching
Proven Results

CRM That Delivers Results

Measurable improvements across every metric that matters to your real estate business.

Metric
Before Zetta
With Zetta
Improvement
Lead Capture Rate
70-80%
100%
Full Capture
Data Entry Time
2+ hrs/day
~0 hrs
90% Reduction
Lead Response Time
Hours
<60 sec
30x Faster
Forecast Accuracy
50-60%
85%+
+40%
Lead-to-Conversion
12-18%
25-35%
2x Higher
Rep Productivity
Baseline
+25%
More Selling
"Before Zetta, we were losing 25% of our leads just to poor data management. Now we have 100% visibility into every lead from every source. Our conversion rates have doubled."
VP
VP of Sales
Leading Real Estate Developer, Mumbai

Ready for Complete
Lead Visibility?

See how Zetta CRM captures every lead and closes more deals.

100%
Lead Capture
2x
Conversion Rate
30x
Faster Response

Trusted by leading real estate developers across India

Developer A
Developer B
Developer C
Developer D
Frequently Asked Questions

Got Questions?

Everything you need to know about Zetta CRM & Lead Management.

Still have questions?

Contact our CRM specialists